Job Title: Data Center IT Infrastructure Technician Worksite: Northern VA data centers
• Unbox, inventory, and install hardware such as server, storage, and network devices into racks. • Installation of cabling and cable organization per NTT or standards, to include labeling. • Troubleshooting and diagnostics of hardware. • Perform replacement of DIMMs, hard drives, power supplies and other components within server, storage, and network devices. • Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations. • Perform installation and maintenance on Power Distribution Units within enclosures. • Work in a standard ticketing system, providing clear, timely, and appropriate customer communications. • Regularly communicate with employees, contractors, and clients via phone, email, or ticketing system. • Periodically join call bridges to troubleshoot and validate infrastructure related issues. • Adhere to Change Control Processes and Standards Support 3rd party vendor activities. • Process all tickets within SLA guidelines and follow procedural requirements.
• Previous experience working in a complex high availability data center environment. • Working knowledge of data center processes and design (power, cooling, redundancy), airflow management best practices, computer hardware, networking components and infrastructures. • Familiarity with cable management and knowledge of how to run fiber and copper in a data center to include labeling. • Excellent troubleshooting and problem resolution skills. • Able to operate material handling equipment – server lifts and pallet jacks. • Ability to demonstrate effective team and interpersonal skills. • Experience with Data Center incident resolution, asset management, and logistics. • Regular, predictable attendance is essential for satisfactory performance. • Strong understanding of servers, routers, network switches, and patch panels. • Physically assist in moving and racking equipment. • Able to climb a ladder and work on a raised platform. • Able to safely lift and move up to fifty (50) pounds. • Must have the ability to perform office-related tasks which may include prolonged sitting or standing.
