Technical Support Services
Asiacom extends our IT support commitment to excellent service to your data centers with industry-leading SLAs. We utilize skilled technicians armed with the latest tools and technologies to provide unlimited remote helpdesk and field support. We perform scheduled updating of devices and software applications to increase your security and operability.
Comprehensive Technical Support Services Offering
Server & Network Device Installation and Relocation
Server & Network Device Packing and Crating
White Glove Transportation
On-Site Support and Troubleshooting
Live Remote Desktop Support
24/7 Emergency Support
Highlights of our Technical Support Services
Unlimited Support
For hardware installation and maintenance requests, we guarantee the highest level of response (24/7/365) and provide a complete spectrum of technical support services including parts/device replacements, depot repair, and global hardware service.
Professional Team
Our team is composed of senior technicians, QA experts and IT engineers with many-year rich field operation experience who can tackle a wide range of issues, from break-fix to complex problems. They are known for determining the root cause of persistent problems and fix them for good.
IT Management
With North American offices and Asiacom Technology HQ as our support base, we manage the end-end product life cycle IT support services covering device delivery, relocation, break-fix, repair, maintenance, and remote & on-site support.
Get In Touch
Looking to team up with an industry-leading organization that delivers reliable and flexible IT infrastructure services?
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