The IDC Maintenance & Operation Service Manager, (IDC M&O SERVICE Manager) is responsible for ensuring that the overall management of the Data Center portfolio. This involves oversight of the Mechanical & Electrical infrastructure, and fire/life safety equipment within the data center is operating at peak efficiency.
- Oversee operation support that includes the entire IT infrastructure within the Data Center in 24x7 environment. - Ensuring resource availability & scheduling of onsite team for 24x7 coverage including the critical situations across different sites. - Customer support responsibilities which include customers relations, responding to customer inquiries and coordinating with other organizations. - Work with customer and other department managers to provide input to team vision and strategic road map for all Data Center related projects. - Plan, implement, and conduct training programs for onboarding new engineers. - Manage SLA reporting for all work order and change request in a complex data center environment to reduce risk and utilize safe times for repair and change. - Coordinate with vendors and providers to resolve any incident during emergency situation. This may require to physically be dispatched on to site to investigate and resolve the issue. - Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. - Responsible for following compliance requirements and enforce Security Best Practices to all team members. - Schedule and participate in daily and weekly review meetings. - Administrative duties include scheduling employee shifts, planning for capacity changes, maintaining corporate databases, and ensuring compliance with government regulations.
Basic Qualifications - 2+ years of leading teams of individuals across multiple locations in 24x7 operations. - Bachelor's degree in an engineering, electrical or mechanical discipline or equivalent work experience. Preferred Qualifications - Data Center experience. - 2+ years of managing a team of technical professionals. - 2+ years of experience working in data centers with an emphasis on building and equipment operation. - Understanding of the electrical and mechanical systems involved in critical data center operations such as: feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units. - Must be fluent in English and Chinese Mandarin.